Case Study: a leading international health insurance and care company achieves stable, efficient policy administration with Capgemini’s ADMnext

Securing a healthy future for a leading global Health Insurance & Care company with ADMnext

A leading international health insurance and care company based in the UK faced challenges with its unstable .NET and Oracle policy administration platform. The instability led to a high volume of incidents, budget pressures, and inefficient support services, which were impacting five million members and resulting in an unsatisfactory customer experience. To resolve this, the company partnered with Capgemini and leveraged its ADMnext service for support.

Capgemini implemented a fixed-fee managed services contract with high offshore leverage, streamlining application onboarding and introducing automated monitoring and a continual service improvement model. This solution from Capgemini delivered substantial cost savings, year-on-year productivity gains, and a reduction in incidents, while consistently exceeding SLA targets. The results included improved service quality, better process governance, and significant savings in manual efforts.