Case Study: SEB achieves higher procurement compliance and user satisfaction with Capgemini’s IBX Purchase-to-Pay

SEB - Customer Case Study

SEB, a leading Nordic financial services group, faced challenges with a difficult-to-use procurement system. This lack of usability, affecting over 8,000 global users, led to low policy compliance, high support demands, and diminished internal customer satisfaction. They partnered with vendor Capgemini for a solution.

Capgemini implemented its cloud-based IBX Purchase-to-Pay solution, providing an intuitive, online shopping-like experience. This upgrade dramatically improved user adoption, leading to a 75% decrease in support questions and a significant jump in customer satisfaction from 74% to 81% within a month. The solution also enabled SEB to increase procurement compliance, capture more spend, and focus on its core business while planning further international rollout.

SEB

Sven-Anders Stegare

Chief Procurement Officer