Case Study: Scottish Water speeds up customer connections with Capgemini's automation

Scottish Water’s digital transformation introduces automation

Scottish Water faced the challenge of needing to move away from manual processes by implementing automation to support its operations. To address this, the utility company partnered with Capgemini to begin a digital transformation.

Capgemini helped launch a multi-faceted digital project, which included developing a new app. This solution dramatically reduced the time required for inspection requests to connect customers to the water network from five days down to just four hours. This innovation eliminated time-consuming delays for developers and improved service delivery.

Scottish Water