Case Study: Save the Children improves donor and member management with Capgemini and Salesforce Non-Profit Cloud

Save the Children invests in becoming a digital leader

Save the Children in Norway, a non-profit organization dedicated to improving children's lives, faced challenges with a highly manual and error-prone donor management system that used multiple disconnected IT systems. This cumbersome process consumed employee time and hindered fundraising efforts. Partnering with Capgemini, they selected the Salesforce Non-Profit Cloud platform to undergo a digital transformation and create a more efficient donor journey.

Capgemini implemented the Salesforce solution, integrating it with the organization's existing ERP system to create a single source of truth for constituent data. This provided a unified view of each donor, automated key business processes, and enabled real-time reporting. The results included significantly fewer manual tasks for staff, an end-to-end integrated fundraising solution, and a reliable data set for better decision-making, allowing the organization to focus more on its primary mission. Capgemini provided a strategic partnership and a platform for Save the Children to continue its journey as a digital non-profit leader.

Save the Children