Case Study: SaskTel improves CRM and customer experience with Capgemini

SaskTel - Customer Case Study

SaskTel, a regional Canadian telecom operator, was constrained by a complex and inefficient CRM architecture that resulted in order management errors, long training periods, and an inability to offer bundled services. To modernize its systems and improve the customer experience, SaskTel engaged Capgemini for a phased implementation project.

Capgemini designed and implemented an Oracle Siebel CRM and Oracle Order and Service Management solution, leveraging its Communication Transformation Platform. The new system provided a consolidated customer view, automated pricing, and reduced process complexity. This resulted in fewer errors, a more efficient sales process with reduced training times, and the ability to launch new products faster, all while ensuring lower maintenance costs for SaskTel.

SaskTel

John Hill

CIO