Case Study: Riverty achieves faster, more efficient CRM operations with Capgemini Invent and Microsoft Copilot for Sales

Revolutionizing Riverty’s CRM capabilities with Copilot for Sales

Riverty, a global fintech company, needed to streamline fragmented CRM activities and improve transparency across its sales processes. To address these challenges, it worked with Capgemini Invent and Microsoft Copilot for Sales, along with Dynamics 365 Sales Premium, to modernize its CRM capabilities and boost productivity.

Capgemini Invent implemented the solution over nine weeks, combining AI integration, change management, and hands-on user enablement. The results included a 23% increase in CRM user satisfaction, a 67% faster retrieval of sales information, a 44% improvement in CRM functionality ratings, and a 33% rise in usage of sales CRM features, helping Riverty improve efficiency and customer interactions.

Riverty

Stephan Quitschau

Commercial Processes