Case Study: Parcelforce Worldwide improves parcel tracking and reporting with Capgemini

Parcelforce Worldwide transforms tracking and reporting with new dashboard

Parcelforce Worldwide, a UK express parcel delivery company, faced the challenge of improving how it delivered parcel-tracking information to its customers. They needed a modern, user-friendly dashboard to provide faster, more accurate data and an enhanced customer experience. To address this, they partnered with vendor Capgemini to develop this new tracking and reporting solution.

Capgemini implemented a bespoke dashboard using an advanced technology stack, which provided customers with three levels of detailed tracking insight and the ability to run self-serve queries. The solution delivered by Capgemini resulted in substantially improved operational efficiency for Parcelforce Worldwide, giving customers greater 24/7 visibility and enhanced accuracy of information, which reduced the need for tracking-related customer service calls.

Parcelforce Worldwide