Case Study: Office National de l’Electricité enhances productivity with Capgemini’s SAP CRM modernization

Office National de l’Electricité - Customer Case Study

Office National de l’Electricité (ONE), the main electricity operator in Morocco, faced challenges due to market deregulation and a rapidly growing customer portfolio. To reduce operating costs and enhance process performance, ONE partnered with Capgemini to modernize its customer relationship management system.

Capgemini designed and deployed a new SAP-based information system, integrating specific modules for CRM and utilities. This 24-month project optimized ONE's management processes, improved data reliability, and enabled personalized customer relationships. The solution enhanced productivity and organizational efficiency for ONE’s 2,200 users, while also reducing metering costs and improving cash flow.

Office National de l’Electricité