Case Study: NHS West Sussex achieves faster, more capable change management with Capgemini

NHS West Sussex - Customer Case Study

NHS West Sussex, a large Primary Care Trust, faced the challenge of accelerating its transformation into a World Class Commissioner. To improve patient care on a reduced budget, it needed to rapidly build new internal capabilities and establish a unified way of working. The organization engaged the consulting services of Capgemini to help deliver this wide-scale change.

Capgemini implemented a collaborative 'hothouse' program, working side-by-side with NHS West Sussex staff to build their change management skills. This resulted in a core team of internal change agents, a new "single way of working," and a highly motivated workforce with a common purpose. The project delivered specific initiatives like a new commissioning cycle and an operational dashboard, enabling the PCT to sustain the new capabilities and confidently continue its improvement journey after Capgemini's involvement.

NHS West Sussex

John Wilderspin

Chief Executive