Case Study: Mölnlycke Health Care achieves 24-hour global IT support with Capgemini Rightshore™

Mölnlycke Healthcare - Customer Case Study

Mölnlycke Health Care, a leading manufacturer of single-use surgical and wound care products, faced the challenge of providing 24-hour, year-round SAP support to its global users. To increase efficiency and enhance customer support, they needed to consolidate operations and secure reliable IT services. They partnered with vendor Capgemini to address this need.

The solution implemented by Capgemini was its Rightshore™ distributed delivery model. This involved creating a support center with a client-facing front-office in Sweden and a back-office of SAP expertise in India. This approach provided Mölnlycke with continuous access to SAP support, allowing its internal teams to focus on customer value. The result was a reliable, flexible worldwide support operation for the business at an attractive cost level.

Mölnlycke Healthcare

Stefan Fransson

CIO