Case Study: MillerKnoll achieves a unified, scalable B2C experience with Capgemini

Millerknoll, A Company Built On Iconic Designs, Now Operates As One B2c Enterprise

MillerKnoll, the global collective of iconic design brands, faced the challenge of unifying the many teams, tools, and processes created through mergers and acquisitions. These disconnected systems led to redundant work, inefficient operations, and digital experiences that didn’t match the quality of the MillerKnoll brand. Capgemini partnered with MillerKnoll to build a modern B2C foundation on Salesforce.

Capgemini delivered a scalable, centralized platform across brands including Design Within Reach and Herman Miller, while still allowing each brand to tailor the customer experience. The new site improved navigation, product pages, and checkout, and enabled a single product team to support the business more efficiently. MillerKnoll reports that KPIs are up, with increased conversion, engagement, and sales, while also reducing technology costs and retiring legacy platforms.

MillerKnoll

Frank DeMaria

ice President of Digital Engineering & Platform