Case Study: Meijer achieves SG&A cost reduction with Capgemini Retail Transformation

Meijer - Customer Case Study

Meijer, a large Midwestern supercenter retailer, faced significant margin pressure from expanding national discount competitors. To enable future growth, they needed a sustained reduction in their business costs. They partnered with Capgemini to implement a comprehensive Retail Transformation initiative.

Capgemini's solution was a wide-ranging program targeting store operations, merchandising, supply chain, and finance. Utilizing methodologies like Model Store and Accelerated Solutions Environment, they drove rapid, measurable SG&A cost reductions, with savings beginning within 10 weeks. By month 18, Meijer was approaching its goal for sustained cost reduction, which was validated on its P&L. The program also instilled a lasting "culture of thrift" and enabled more competitive pricing for the company.

Meijer

Jim Postma

Senior Vice President