Case Study: Matalan improves customer service and checkout speed with Capgemini’s new EPOS system

Matalan - Customer Case Study

Matalan, a leading UK clothing and homewares retailer, faced a significant operational constraint due to its outdated and inflexible technology, which was over 10 years old. The company launched a £25 million program to replace all its core systems and partnered with the vendor Capgemini to implement a new, customized electronic point-of-sale (EPOS) system as a central part of this transformation.

Capgemini designed and installed a highly customized EPOS system using open-source software, which included innovative approaches like building a virtual store for testing and involving in-store staff throughout the development process. The solution delivered full benefits for Matalan, including faster checkout times, improved customer service, more effective promotions, and reduced staff training. The project also future-proofed the business by enabling it to accommodate new retail technology.

Matalan

Nick Beighton

Change Management Director and Chief Information Office