Case Study: a major US discount retailer builds an intelligent enterprise with Capgemini

Major US Discount Retailer - Customer Case Study

A major US discount retailer sought to better utilize the vast amounts of data within its systems, aiming to improve data management alignment, streamline IT services, and update its infrastructure for greater flexibility. To tackle this challenge, the retailer engaged Capgemini to develop a Business Information Management (BIM) strategy using their Intelligent Enterprise methodology.

Capgemini created a holistic BIM roadmap that delivered a more flexible, governed data environment. The solution included a data governance program, a knowledge management portal, and a new data mart for analytics. As a result, the company now provides users with improved customer service, enhanced collaboration, and a formal feedback mechanism, establishing a sustainable foundation for its future information management needs.