Case Study: Leading Energy Technology Company achieves lower ticket volume and improved HR efficiency with Capgemini

Major energy technology company modernizes workflows with ADMnext

A Leading Energy Technology Company, a global energy transition and utilities business, was struggling with disruption in daily operations, a high volume of SAP incidents, an aging ticket backlog, and inefficiencies caused by manual HR processes. It turned to Capgemini and its ADMnext support suite for help with incident and problem management, application support, and workflow improvement.

Capgemini implemented ADMnext across several business units, including SAP Solutions and SAP DevOps support, to resolve root causes, improve knowledge transfer, and provide around-the-clock incident coverage. The results included a monthly average of more than 1,000 incidents resolved, a reduction in ticket volume and incident frequency, stronger HR efficiency, and faster tax-rate uploads, cut from 32 hours to about 40 minutes.