Case Study: a leading London-based securities firm achieves lower trade rules support costs with Capgemini

Leading London-Based Securities Firm - Customer Case Study

A leading London-based securities firm faced significant risk and operational challenges in managing its trade rules application. The client was dependent on a single, on-call contractor, which led to a lack of documentation, inadequate procedures, and insufficient contingency measures. To address these issues, the firm engaged Capgemini to outsource production support.

Capgemini implemented a solution using its global delivery model, which included a structured knowledge transfer process, the creation of new procedures and controls, and comprehensive documentation. The transition resulted in managed support within weeks and established a foundation for lowering enterprise-wide IT costs. Measurably, the engagement reached a cost breakeven point with the previous support model at week 21.