Case Study: a large US federal agency achieves better ERP modernization quality with Capgemini IV&V

Large US Federal Agency - Customer Case Study

A large US federal agency was undertaking a critical modernization of its enterprise resource planning (ERP) systems using SAP. This high-stakes initiative, which could impact the US economy if unsuccessful, required expert oversight to ensure the new system would meet user requirements and federal regulations. The agency engaged Capgemini to provide Independent Verification and Validation (IV&V) services for this multi-phase program.

Capgemini implemented a proactive and collaborative IV&V approach, providing early and ongoing feedback on requirements, testing, and program management. This methodology identified potential issues upfront, reducing rework and preventing schedule slippage. The results were highly successful: Capgemini achieved a 4.9/5 customer satisfaction score, helped get all deliverables approved on the first try, and delivered significant cost savings. Their work provided the agency's leadership with clear visibility into program health, enabling informed decision-making that kept the modernization on time and on budget.