Case Study: Johnson Controls Improves Forecast Accuracy and Cuts Cycle Time with Capgemini

Johnson Controls - Customer Case Study

Johnson Controls, a global leader in automotive experience and building efficiency, faced significant challenges with its operational forecasting and planning processes following a post-merger integration. The company was struggling with inconsistent, non-standard applications and lengthy cycle times, which hampered its ability to respond to market volatility. This prompted them to engage Capgemini for a global current-state assessment of their forecasting processes to identify improvement opportunities.

Capgemini conducted a comprehensive assessment, analyzing pain points and benchmarking against industry practices. The vendor developed a future-state roadmap that recommended foundational process improvements and the adoption of common, integrated tools. The solution enabled Johnson Controls to reduce its forecasting cycle time by up to six weeks, decrease FTE effort through greater efficiency, and refocus on a common global planning initiative, significantly improving forecast accuracy and employee morale.

Johnson Controls

Monte Nuckols

Executive Director, IT, Finance & Purchasing Systems