Case Study: Italian Telco Provider achieves higher productivity and fewer critical errors with Capgemini's Oracle transformation

Italian Telco Provider - Customer Case Study

An Italian telecom provider with nearly 21 million subscribers sought to optimize application development and consolidate its number of strategic application service providers. The company needed a new sourcing strategy to streamline its business operations. To meet this challenge, they partnered with vendor Capgemini.

Capgemini implemented a telecom transformation solution built on the Oracle E-Business Suite, Oracle Financial Analytics, and TIBCO to replace legacy systems. They also took over end-to-end application management. The results included significant improvements in lead times and quality for critical processes. The provider achieved higher incident management capabilities and expects a net 3% annual productivity increase, along with a reduction in bad debt and customer churn.