Case Study: iQera achieves a more efficient, trusted debtor experience with Capgemini

iQera implements PEGA CRM and transforms the debtor experience

iQera, a leading French debt collection company, wanted to improve efficiency, build trust with debtors, and optimize the customer experience in a sensitive industry while also reducing operational costs. To support this digital transformation, iQera worked with Capgemini and adopted the Pega CRM platform to create a more personalized, configurable debtor journey.

Capgemini helped iQera design and deploy a fully configurable solution in just three months, including a rapid prototype and agile innovation sprint. The result was greater security, consistency, and user-friendliness, easier addition of new channels, stronger trust from customers and shareholders, and lower debt collection costs while increasing the total collected amount.

iQera

Antoine Thomas

Director of Transformation and Operational Excellence