Case Study: Ingram Micro achieves recurring revenue growth with Capgemini and SAP BRIM

Ingram Micro Supports Growth With Everything-as-a-service Opportunities

Ingram Micro, a global technology distributor, wanted to expand beyond traditional product sales and move toward Everything-as-a-Service and recurring-revenue models. To do that, the company needed better control over billing reconciliation, consumption data, and revenue recognition, especially as it worked with many vendors and partners across nearly 200 countries. Capgemini helped Ingram Micro address this challenge with SAP BRIM.

Capgemini implemented SAP BRIM to standardize billing and revenue management, replace manual spreadsheets, and improve invoice accuracy and controls. The solution enabled more timely and accurate invoicing, fewer disputes, faster month-end closing, stronger margin tracking, and better revenue recognition at the right time. As a result, Ingram Micro gained a scalable foundation for launching new services globally and accelerating growth in its services business.

Ingram Micro

Hiren Patel

Executive Director, Global Product Management