Case Study: Salling Group achieves greater IT service agility with Capgemini and ServiceNow

Improving IT Service Management for Salling Group with a ServiceNow solution

Salling Group, Denmark’s largest retailer with a 34.9% market share, needed to improve the agility of its IT Service department. The challenge was to modernize IT service management, and it worked with Capgemini using ServiceNow technology to support the new ITSM implementation.

Capgemini implemented the ServiceNow-based ITSM solution, helping Salling Group create a more agile and streamlined IT Service operation. The case study highlights a transformed IT Service department, though it does not provide specific numeric performance results or other measurable impact.

Salling Group