Case Study: Ibaraki Prefectural Office achieves 35,783 fewer annual working hours with Capgemini

Ibaraki Prefectural Government collaborates with Capgemini

Ibaraki Prefectural Office, in Mito, Japan, wanted to improve citizen engagement and reduce the burden of repetitive administrative work across its 7,000 staff serving 2 million citizens. To support this transformation, it worked with Capgemini and used UiPath RPA with AI OCR within the existing system.

Capgemini assessed requirements, designed the architecture, and implemented a governed RPA rollout across government operations. The result was a reduction of 35,783 annual working hours across 20 target processes, and payment processing for more than 10,000 handwritten applications dropped from 12 minutes to 2 minutes per case.