Case Study: Global Property & Casualty Insurer achieves a unified digital customer experience with Capgemini

How a global P&C insurer is winning over the next generation of customers

Global Property & Casualty Insurer partnered with Capgemini to modernize its customer experience and support its strategy to reach a new generation of buyers. The insurer’s legacy systems and complex processes made it hard for customers, employees, and brokers to find information and access offers, creating a need for a comprehensive digital transformation and a more self-service, channel-consistent experience.

Capgemini implemented a digital core transformation, unified channel strategy, and centralized portals and APIs to connect apps, websites, brokers, agents, and employees. The result was a consistent experience across channels, faster quote generation cut from 10–15 days to just minutes, quicker response times, improved risk assessment, and a lower loss ratio; the insurer also launched multiple commercial products across continents and strengthened its competitive position.