Case Study: HM Revenue & Customs reduces IT costs and de-risks multi-vendor sourcing with Capgemini SSI

HM Revenue & Customs - Customer Case Study

HM Revenue & Customs (HMRC) faced the challenge of moving from a single, large IT supplier to a multi-vendor model to reduce costs, introduce competition, and meet government austerity targets. To manage the complexity and risk of integrating numerous new suppliers, including SMEs, into their vast IT estate, they engaged their long-term partner, Capgemini, to implement a System and Service Integration (SSI) model.

Capgemini redefined its role within the existing Aspire contract to act as a neutral System and Service Integrator, establishing governance and ethical walls to orchestrate the new multi-supplier environment. This solution enabled HMRC to successfully introduce competition and onboard new vendors without disrupting operations. The measurable impact includes a planned reduction in IT running costs of over £200 million, support for the government's goal of spending 25% of its ICT budget with SMEs, and a de-risked foundation for the full contract re-procurement in 2017.

HM Revenue & Customs