Case Study: HM Revenue & Customs improves IT accessibility for disabled staff with Capgemini

HM Revenue & Customs - Customer Case Study

HM Revenue & Customs (HMRC), a UK government department, sought to ensure its IT systems were fully accessible for its disabled employees. To address this challenge, the department worked with vendor Capgemini, leveraging their assistive technology services to provide customised support and equipment so staff could work effectively from any device.

Capgemini established a dedicated Accessibility Team that provided personalised solutions, including specialist hardware, software configuration, and custom scripts for tools like JAWS and Dragon. This solution ensured HMRC's 1,250 disabled staff could access over 600 systems, with specialist equipment delivered within two days and over 75% of helpdesk issues resolved the same day. The vendor's tailored approach received regular unsolicited thanks from users for its efficient and personalised service.

HM Revenue & Customs