Case Study: HM Revenue & Customs achieves real-time PAYE reporting with Capgemini

HM Revenue & Customs - Customer Case Study

The UK tax authority, HM Revenue & Customs (HMRC), faced the challenge of modernizing its outdated Pay As You Earn (PAYE) tax reporting system, which relied on annual employer returns. With the goal of improving accuracy, reducing administration, and making it easier to collect the correct tax on time, HMRC partnered with Capgemini to design and implement a new solution.

Capgemini implemented the Real Time Information (RTI) system, which processes payroll data directly from employers' software. This solution streamlined reporting, automated compliance checks, and integrated with banking data. The result was a significant reduction in administrative burden for employers and HMRC, with over 70% of employers finding the system easy to use. Capgemini's delivery ensured the modernization was completed on time and has led to more accurate tax records, helping to prevent errors and fraud.

HM Revenue & Customs