Case Study: HM Revenue & Customs boosts debt collection efficiency with Capgemini's mobile UMPC solution

HM Revenue & Customs - Customer Case Study

HM Revenue & Customs (HMRC) needed to improve its on-site debt collection operations, as field force collectors were tied to their offices for information and paperwork, limiting their efficiency and flexibility. To address this challenge, HMRC partnered with vendor Capgemini to implement a mobile technology solution utilizing Ultra Mobile PCs (UMPCs).

Capgemini provided rugged UMPCs with a custom application and secure 3G connectivity, automating field activities and linking collectors directly to office units. This solution enabled field staff to make 33% more visits per day, significantly accelerated cash collection, and improved data security and worker safety. The measurable impact included exceeding a target to accelerate cash-to-bank by £200 million in the first year and reducing required office space.

HM Revenue & Customs