Case Study: HM Revenue & Customs modernizes printing and cuts costs with Capgemini Managed Print Service

HM Revenue & Customs - Customer Case Study

HM Revenue & Customs (HMRC) faced the challenge of managing an outdated and costly printer estate comprised of 11,800 old devices from various manufacturers. The equipment was expensive to maintain and caused frustration for staff. HMRC, with no capital to invest, partnered with vendor Capgemini to modernize its operations without upfront expenditure through a Managed Print Service (MPS).

Capgemini implemented a solution by replacing the old devices with 4,300 new multi-functional units under a managed service contract. The results included a 60% reduction in hardware, lower operating costs, and significant environmental savings from reduced electricity and paper usage. User satisfaction vastly improved, with 99% of staff rating print quality as good or excellent. Capgemini's managed service provided HMRC with a modern, reliable, and efficient print environment.

HM Revenue & Customs