Case Study: HEMA empowers employees with anytime access through Capgemini's secure portal

Hema - Customer Case Study

HEMA, a major international retail company with over 660 stores, faced a challenge in improving dynamic employee communication. They sought a secure and user-friendly digital portal to provide information and HR services to their diverse workforce. Their existing IT partner, Capgemini, was engaged to design and implement this solution using their digital customer experience and mobile solutions expertise.

Capgemini developed the "HEMA for me" portal, which features a unique three-layer security structure to provide tailored access to general news, HR documents, and personal employee details. This solution provided employees with robust, anytime-anywhere access, leading to improved communication, significant savings on printing and administrative costs, and steadily increasing user adoption. The scalable platform, successfully rolled out by Capgemini, also created a clear roadmap for future integration of additional internal tools.

Hema

Rob Gerretsen

Head of IM