Case Study: Goodman Fielder achieves streamlined finance operations with Capgemini

Goodman Fielder reimagines its finance operations

Goodman Fielder, a leading FMCG company across Australia, New Zealand and APAC, needed to scale and adapt faster after its acquisition, but inconsistent finance processes, systems and tools were holding it back. It partnered with Capgemini to transform its finance operations, including accounts receivable and collections, using standardized processes and better tools.

Capgemini implemented its Global Process Model, WebCollect, Command Center, and Cisco’s Unified Communication System to streamline workflows, improve visibility, and automate collections and dispute handling. The first phase was completed in five months and delivered a 25–40% reduction in finance process delivery costs, lowered past due balances, cut abandoned calls from 12.5% to under 1%, and resolved more than 85% of helpdesk queries within two days.

Goodman Fielder

Bernard Carbone

Head of Shared Services