Case Study: Global Pharmaceutical Company achieves global IT efficiency and 24/7 SharePoint support with Capgemini

Global Pharmaceutical Company - Customer Case Study

Global Pharmaceutical Company, one of the world’s largest and most complex SharePoint users, needed to reduce enterprise costs, accelerate medicine development, and improve global collaboration and responsiveness across business units. It turned to Capgemini and its SharePoint Outsourcing Service Delivery and Rightshore® model to support a massive, business-critical intranet environment.

Capgemini implemented a global support and operations model covering SharePoint applications, workflow, integrations, and environment migrations under ITIL processes. The results included 24/7 support, 51,000 MySites, 90%–100% customer satisfaction, and two straight years of meeting or exceeding SLA/KPI commitments; Capgemini also delivered 100% migration accuracy and helped reduce outage risk during a SharePoint Enterprise Edition upgrade, avoiding potential multimillion-dollar production losses.

Global Pharmaceutical Company

Leon Cohen

Principal