Case Study: a global chemicals leader strengthens customer focus with Capgemini

Global Chemicals Leader - Customer Case Study

The global chemicals leader faced significant challenges due to new market competition and recent acquisitions, which complicated its global processes and supply chain management. To pursue operational excellence and strengthen its customer focus, the company engaged vendor Capgemini and its consulting services to help shape a path toward global process harmonization.

Capgemini implemented a unique solution by benchmarking the company's performance against world-class organizations from other industries and proposing a radical new approach based on streamlined, consistent global processes. The result was a transformative three-year program that is expected to yield €30-40 million in annual cost savings from the import/export process alone. The global chemicals leader gained a clear, sustainable strategy for ongoing improvement and has since selected Capgemini to help run its multi-year transformation.