Case Study: Municipality of Groningen reduces subsidy processing times with Capgemini SIMS

Gemeente Groningen - Customer Case Study

The Municipality of Groningen, a major city in the Netherlands, was struggling with a lengthy and unstructured process for handling its 2,700 annual subsidy applications. This process took an average of 156 days, far exceeding the legally mandated 56-day limit. The Gemeente Groningen partnered with Capgemini to implement a new Subsidy Information Management System (SIMS), based on Capgemini's MULTI-subsidies solution.

Capgemini's solution streamlined the process by formally separating policy from implementation and simplifying the administrative workflow. This new system resulted in a dramatic reduction in processing time, from 156 days to just 37 days. This 76% improvement allowed the department to comfortably meet its legal obligations and reallocate time to focus on its core social goals. The staff also reported high satisfaction with the user-friendly application and the collaborative partnership with Capgemini.

Gemeente Groningen

Roelof Dalstra

Department Contracts