Case Study: French Multi-National EUC Company achieves 10% TCO savings with Capgemini SAP maintenance

French Multi-national EUC company introduces SAP applications and ensures ongoing Innovation

The French Multi-National EUC Company, a French multi-national energy and utilities provider, needed a more financially competitive and feature-rich SAP maintenance model to optimize its application lifecycle, reduce redundancies, and cut costs across its European operations. It turned to Capgemini and ADMnext to help manage 43 SAP applications and support internal users across multiple countries.

Capgemini implemented a comprehensive SAP service center model with corrective and evolutive maintenance, a One Team approach, and innovation tools and frameworks such as eAPM, RaRe, iDOC, ABACUS, FMA, and BPF. The result was over 25% faster time-to-market, 10% average TCO savings, 15% better incident turnaround time, and a 30% reduction in effort estimation time, alongside multi-million savings from automation and process improvements.