Case Study: Forensic Science Service achieves clearer cost visibility with Capgemini SAP implementation

Forensic Science Service - Customer Case Study

The Forensic Science Service (FSS), a UK government-owned forensic science organisation, faced a challenge in obtaining clear cost visibility and management information for its commercially-driven operations. To achieve more accurate pricing and improve profitability tracking, FSS partnered with Capgemini to enhance its existing SAP system, focusing on time recording and job costing capabilities.

Capgemini implemented a web-enabled time recording system and a Job Costing suite, developed through SAP BI. This solution provided FSS with enhanced management reporting, enabling detailed analysis of staff utilisation, job costs, and revenue margins. The successful, trust-based partnership delivered greater clarity of costs, more competitive pricing, and a significantly improved ability for managers to make data-driven decisions.

Forensic Science Service

Mark Lowther

ICT Director