Case Study: a European specialty retailer achieves an all-channel shopping experience with Capgemini

European Specialty Retailer - Customer Case Study

A European specialty retailer sought to better engage with its technology-enabled customers by creating a mobile application to integrate its physical and digital shopping channels. The retailer collaborated with Capgemini and its Innovation Factory team to design and implement this solution, which was powered by Windows 8.

Capgemini implemented connected kiosks in stores and developed a complementary marketplace app, the first e-commerce application on the Windows store in France. The solution provided shoppers access to over 10 million products for home delivery or in-store pickup. The app was downloaded over 10,000 times in the first three weeks, successfully providing a consistent "All-Channel Experience" for the retailer's customers.