Case Study: European DIY Retailer achieves centralized, secure POS management with Capgemini and Intel

European DIY Retailer - Customer Case Study

A major european DIY retailer, serving millions of customers weekly, faced challenges with an outdated point-of-sale (PoS) system that harmed the customer experience and hampered its ability to scale. The system was incompatible with its strategic goals and could not support a rapidly changing retail market. The retailer approached Capgemini to address these issues and modernize its operations.

Capgemini, in alliance with Intel, implemented new PoS terminals powered by Intel® Core™ processors with Intel® vPro™ technology. This hardware-based solution enabled centralized remote management and administration beyond the firewall. The results included a more manageable and scalable standard architecture, a proven remote support model, a high level of guaranteed uptime, a reduced carbon footprint, and a significantly improved, streamlined customer experience.