Case Study: Worldwide Consultancy Company achieves seamless digital transformation and improved QA with Capgemini

Enhancing QA effectiveness and paving the way for a big-four consultancy’s seamless digital transformation

Worldwide Consultancy Company, a global tax, audit, and advisory firm, needed a quality assurance partner to support an enterprise-wide digital transformation and improve governance, processes, and innovation across its application landscape. The company also wanted to remove silos, reduce QA costs, and address high downstream defect fixing, making Capgemini the chosen vendor for the initiative.

Capgemini implemented an ADMnext-powered SMART QA platform using Cognitive QATM, delivering automation-led testing, standardized reporting, and stronger digital governance through a collaborative, future-proof model. The results included less than 1% production defect leakage, 22% manual effort savings, 5% quarter-on-quarter cost optimization, and higher customer satisfaction, while Capgemini also earned a Q-Master Award for four years of consistent quality.