Case Study: ELEXON achieves a smooth service transition with Capgemini

ELEXON - Customer Case Study

ELEXON, the Balancing and Settlement Code Company for Great Britain, decided to restructure its Business Process Operations and transition its Supplier Volume Allocation (SVA) service to a new provider. This required Capgemini, the incumbent vendor of 12 years, to professionally exit its role while ensuring no disruption to the critical live service during the handover.

Capgemini provided a comprehensive transition service, supporting the new provider with knowledge transfer, risk management, and the on-time handover of software and documentation. The solution ensured the SVA service was successfully transferred without any detrimental impact on service levels. Capgemini's professional and committed approach throughout the sensitive exit process was widely acknowledged as a significant contribution to the project's success, maintaining the strong relationship with ELEXON.

ELEXON

Peter Davies

Head of Service Delivery