Case Study: EDF Energy achieves smooth smart meter rollout with Capgemini independent testing

EDF Energy - Customer Case Study

EDF Energy, a major UK energy supplier, faced the challenge of managing the complex, multi-partner IT ecosystem required for its high-profile national smart meter rollout. They engaged vendor Capgemini to provide independent integration testing services, aiming to ensure all systems worked together seamlessly for a smooth customer experience.

Capgemini implemented a risk-based testing approach using its TMap methodology, supported by its Rightshore delivery model for staffing efficiency. A key innovation was a contract with performance-based incentives, placing 15% of their fee at risk against key performance indicators like defect detection and collaboration. This solution resulted in software releases with minimal disruption, defect rejection rates consistently below the 10% threshold, and successful early rollouts to selected customers, paving the way for a smooth mass deployment.

EDF Energy

Julie Meanwell

Transformation Director