Case Study: Dubai Customs achieves faster audit clearances with Capgemini and Oracle Siebel

Dubai Customs - Customer Case Study

Dubai Customs aimed to become a world-leading customs organization and sought to modernize its operations, particularly for its Post-Clearance Audit department which required better control over trader data and business processes. They partnered with vendor Capgemini to implement a technology solution using Oracle’s Siebel platform to integrate and streamline these audit operations, supporting their goal of becoming a paperless office.

Capgemini implemented a bilingual Siebel-based solution that integrated the department's end-to-end audit processes, including strategy, planning, execution, and reporting. The solution enabled Dubai Customs to better identify risks, target companies for audit, manage workflow, and track fines, resulting in streamlined revenue generation and improved operational efficiency. The vendor Capgemini delivered the project on time and on budget, enabling the customer to better protect revenue and society.

Dubai Customs

Juma Al Ghaith

Executive Director