Case Study: DHL achieves better decision-making and lower IT costs with Capgemini’s intelligent data warehouse

DHL - Customer Case Study

DHL, a global leader in logistics, faced a challenge with high IT costs and a lack of comprehensive overview as its critical management information was siloed across numerous operational systems, making effective business analysis difficult. To address this, they partnered with vendor Capgemini to implement a customized business intelligence solution.

Capgemini designed and built a centralized data warehouse and implemented the Business Objects report generator, integrating DHL's disparate systems in phases. The solution, supported by Capgemini's Application Management services, provided a unified view of operations and eliminated the need for costly, one-off data extraction orders. The results included a drastic reduction in IT costs, significantly better information for decision-making, and an enhanced ability to proactively monitor and improve customer service quality.

DHL

Mats Nyman

Head of IT Service Management