Case Study: Deutsche Post DHL achieves 31% lower cost per PO line with Capgemini's IBX Purchase-to-Pay

Deutsche Post DHL - Customer Case Study

Deutsche Post DHL, a leading global postal and logistics group, faced significant challenges with high operational procurement costs due to a decentralized and unstandardized purchasing process across its many international locations. To address this and achieve a targeted 20% cost reduction, the company partnered with vendor Capgemini and implemented the IBX Purchase-to-Pay solution. This platform was integrated with their existing systems to create a centralized, efficient global procurement channel.

Capgemini's solution streamlined the requisition-to-PO process, enabling high levels of automation and no-touch order processing. The implementation of this service, combined with standardized global procedures and outsourced operational procurement support from Capgemini's BPO center in China, delivered substantial results. Deutsche Post DHL saw a 31% reduction in the average cost per PO line, a 57% increase in procurement productivity, and an overall purchasing cost reduction of 14%, significantly exceeding their initial efficiency goal.

Deutsche Post DHL

Chee Kin Lin

Vice President, Head of Global Organization