Case Study: Leading American Industrial Tech Corporation achieves a scalable, reliable application landscape with Capgemini

Delivering scalable solutions for customer experience management for a leading American Industrial Tech Corporation

Leading American Industrial Tech Corporation, a North American oil and gas technology leader, needed a reliable and scalable customer experience application landscape that could grow with the business without affecting service quality. The company turned to Capgemini and its ADMnext solutions to support a unified Salesforce-based environment and improve flexibility, elasticity, and business continuity.

Capgemini implemented a scalable application management model with DevOps, custom Salesforce enhancements, CPQ tools, AI-driven case resolution, and other optimizations. The results included a 10% reduction in incidents, 12% higher productivity, 60% faster ticket resolution, 45% fewer recurring incidents, and support for global rollouts across the Middle East and APAC.