Case Study: Dairy Farm International improves finance reporting and cuts costs with Capgemini BPO services

Dairy Farm International - Customer Case Study

Dairy Farm International, a major pan-Asian retailer, faced intense competition in the late 1990s and initiated a restructuring to reduce operating costs and strengthen its core business. To achieve this, the company partnered with vendor Capgemini to outsource its non-core back-office functions, aiming to cut administrative expenses and avoid capital outlays.

Capgemini implemented a Business Process Outsourcing (BPO) solution using its "Rightshore" approach, delivering shared services for Finance & Accounting, HR, and Procurement from centers in Guangzhou and Hong Kong. The results were significant, with finance and accounting costs reduced by over 55% and procurement savings exceeding $3 million. The partnership provided Dairy Farm with a scalable, world-class back-office framework that supported substantial business growth, including the addition of nearly 500 new retail outlets.

Dairy Farm International

Howard Mowlem

Chief Financial Officer