Case Study: Correos Express improves delivery quality and BI decision-making with Capgemini

Correos Express Optimizes Service Quality Excellence with New Business Intelligence Systems

Correos Express, a major Spanish express parcel delivery company and subsidiary of the Correos Group, sought to overhaul its services to strengthen its competitive position. The company faced challenges with delivery non-compliance and required an innovative technological solution to improve decision-making and service quality. To address this, it partnered with vendor Capgemini to enhance its existing MicroStrategy-based Business Intelligence system.

Capgemini implemented a solution to maintain and evolve the BI system by adding new business models, key performance indicators, and upgrading the MicroStrategy software. This provided advanced analytical capabilities and standardized reporting processes. The collaboration resulted in a significant reduction in delivery non-compliance incidents, bringing them below target objectives and achieving one of the best 24-hour delivery metrics in the sector. Capgemini's work enabled Correos Express to perform in-depth strategic analysis, guarantee service quality, and establish a stronger market identity.

Correos Express

Enrique Ramírez Palacin

Assistant Manager, Technology and Projects