Case Study: Coresec achieves optimized customer service with Capgemini and Salesforce Service Cloud

Coresec - Customer Case Study

Coresec, a European cybersecurity leader, faced challenges with its legacy and disparate IT systems after a period of ambitious expansion. This lack of synchronization, particularly between its sales and service processes, created inefficiencies and data fragmentation. To remain a market leader, Coresec sought a partner to modernize its systems and chose Capgemini to help migrate its inventory and contracts to a Salesforce-based solution.

Capgemini implemented Service Cloud as a turnkey replacement for the service desk, utilizing an agile approach. The solution provided Coresec with improved business visibility, a multi-channel customer experience, and higher management efficiency. The measurable impact included freeing the equivalent of three full-time resources and reducing the time taken for inventory handling by 30% per case, allowing Coresec to provide faster and better customer service.