Case Study: Colt Telecom consolidates billing systems across Europe with Capgemini

COLT Telecom - Customer Case Study

Colt Telecom, a pan-European fixed-line telecom operator, faced the challenge of an obsolete legacy billing system that needed replacement. The company engaged Capgemini to fast-track the selection of a new, consolidated system and to establish a program management office and governance structure to drive operational effectiveness and justify the investment.

Capgemini leveraged its telecom sector expertise to manage a rigorous, rapid vendor selection process, which was completed within three months. The solution included setting up a governance framework, creating a detailed business case, and providing subject matter experts. This collaboration resulted in the successful selection of a new system, the sign-off on over 800 business requirements, and a smooth transition of the project's build phase to Colt's operations in India, keeping the program on time and within budget.

Colt Telecom

Kirk Wilkenson

Programme Director