Case Study: CNA achieves a differentiated claims experience with Capgemini

CNA - Customer Case Study

CNA, a major US commercial property and casualty insurer, sought to create a world-class claims experience for its customers. To achieve this strategic goal, the company needed to standardize and streamline its claims processes across the enterprise. A critical part of this multi-year transformation was a major upgrade of its existing Guidewire ClaimCenter platform, which would provide the necessary capabilities for improved integration, data analysis, and processing. Capgemini was selected as the vendor to help execute this vision.

Capgemini implemented a comprehensive solution that included redesigning claims processes, upgrading the Guidewire ClaimCenter platform, and creating a new data repository and analytics toolkit. The results included streamlined processes, significantly improved data quality, and a unified platform for all commercial businesses. A predictive analytics tool built by Capgemini is projected to generate over $1 million in annual savings. The collaboration provided CNA with a scalable and flexible foundation to deliver a differentiated customer experience and achieve ongoing operational efficiencies.

CNA

Tim Shea

Vice President